// PROBLEM 01 "I can't treat and pick up the phone."
Patients call while you're treating. No one picks up. Some call back, many don't.
[ Heldwerk · for physiotherapy practices ]
Losing patients to missed calls? That doesn't have to be the case anymore.
An AI chatbot for your practice website that answers patient questions 24/7 — at night, on weekends. Swiss DPA-compliant, from CHF 49 / month. Ready in two weeks.
[ Reality ]
Three sentences every practice owner has said.
// PROBLEM 01 
// PROBLEM 02 "Most questions are the same."
"Do I need a referral?" "Does insurance cover this?" "Do you have parking?" — thirty times a day. Time you don't have.
// PROBLEM 03 "Evenings and weekends are dead."
Inquiries come around the clock. Your practice doesn't. The practice two streets away wins those patients.
[ Solution ]
A digital reception that never sleeps.
HeldChat is an AI chatbot that sits in the bottom-right of your practice website and answers patient questions immediately — based on your own content. Accurate, polite, in your tone.
// SOLUTION 01 Prepare appointments
"I need an appointment next week, shoulder pain, referral from my GP." → HeldChat asks structured questions, forwards the inquiry to your email or booking system.
// SOLUTION 02 Answer insurance questions
What's covered, what isn't, what counts as a referral? HeldChat knows your answers — because it learns from your FAQ.
// SOLUTION 03 Directions and practicalities
Parking, public transport, entrance, accessibility, wheelchair access. Clear answers, immediately.
// SOLUTION 04 Forward complex inquiries
Whatever HeldChat can't or shouldn't answer goes directly to you — pre-qualified, with all relevant info. You only call back when it really needs you.
[ Data protection ]
Patient data stays patient data.
Patient data needs special protection. HeldChat is built for that from the start.
- ✓ Swiss servers, no data transfer to the US. Meets the revised Swiss Data Protection Act (revDSG).
- ✓ HeldChat answers general questions, not medical details. Health data belongs in your practice software, not in a chatbot.
- ✓ Data processing agreement included. Pre-written, your lawyer can review if needed.
- ✓ Audit trail complete. Every conversation logged traceably — who asked what, what was answered.
[ See, don't read ]
What HeldChat looks like in a real practice.
physioheld.ch is the practice website of Franziska Held in Hinwil and Bauma — my wife, and at the same time the first real HeldChat deployment. You can see how the chatbot is integrated, which questions it answers, and what tone it uses.
[ In setup ]
From first call to go-live in two weeks.
// STEP 01 30 MIN First call (30 minutes, free)
Which questions come up most often? What tone should HeldChat have? What's off-limits?
// STEP 02 1 WEEK Content briefing (one week)
You build, or I help you build, a FAQ list with the 30–50 most common questions — based on your day-to-day practice.
// STEP 03 1 WEEK Setup and test (one week)
HeldChat is configured with your content. You test it for two to three days in a preview. Corrections are free.
// STEP 04 LIVE Go-live
HeldChat goes live on your website. First four weeks with daily monitoring — anything answered wrong is corrected immediately.
[ What it costs ]
Two tiers that fit most practices.
[ Pilot offer · limited ]
First three pilot practices get setup free and three months of free operation — in exchange for the right to publish a case study. Write to me →
// TIER 01 1,000 conv./mo // Practice Starter
CHF 49
/ month
- ◆ Up to 1,000 conversations / month
- ◆ 5 sources (FAQ, website text)
- ◆ Custom practice branding
- ◆ Email support
- ◆ Swiss DPA-compliant, Swiss servers
Setup fee CHF 800 (one-off)
Request demo → Recommended
// TIER 02 5,000 conv./mo
// TIER 02 5,000 conv./mo // Practice Professional
CHF 149
/ month
- ◆ Up to 5,000 conversations / month
- ◆ 25 sources, auto-update
- ◆ Lead pre-qualification & forwarding
- ◆ Priority support
- ◆ Booking system integration (if API available)
Setup fee CHF 1,500 (one-off)
Request demo →[ Common questions ]
What you're probably going to ask next.
[ FRAGE 01 ]
What if HeldChat tells a patient something wrong?
+ −
[ FRAGE 01 ]
What if HeldChat tells a patient something wrong?
The output guard filters out most wrong answers. What gets through, you see in the dashboard and correct — the correction flows into future answers immediately. In the pilot phase I personally review the first weeks.
[ FRAGE 02 ]
Do patients have to consent to data processing?
+ −
[ FRAGE 02 ]
Do patients have to consent to data processing?
HeldChat shows a short data-protection notice and link to the privacy policy before the first chat. Consent is the same as for an online booking — no extra effort for you.
[ FRAGE 03 ]
Does it work on my WordPress practice site?
+ −
[ FRAGE 03 ]
Does it work on my WordPress practice site?
Yes. HeldChat embeds with a JavaScript snippet — works on WordPress, Wix, Squarespace, custom sites. You copy two lines of code, done.
[ FRAGE 04 ]
What does it cost long-term?
+ −
[ FRAGE 04 ]
What does it cost long-term?
Practice Starter: CHF 49 + setup once. With annual billing, two months free. No lock-in contracts, monthly cancellable.
[ FRAGE 05 ]
Who maintains it if you get sick?
+ −
[ FRAGE 05 ]
Who maintains it if you get sick?
Fair question. HeldChat runs as software independent of me — the code is documented, handoverable to other developers if needed. The data belongs to you, exportable any time.
[ Request demo ]
See HeldChat in your practice.
Demo takes thirty minutes — I'll show you the chatbot live, with examples from practice daily work. If you want to be one of the first three pilot practices, now's the time.
Request demo →