// CASE A 01 Inquiries outside office hours
The inquiry comes in at 10 pm. No one picks up. By the next day, the customer is with the competition. HeldChat answers immediately — at night too, on Sundays too.
[ Pillar 3 · HeldChat (product) ]
A chatbot that works at night.
Embeddable AI chatbot for your website. Answers routine questions 24/7, forwards complex inquiries, learns from your content. Swiss DPA-compliant, Swiss servers.
[ Use cases ]
Three situations you probably know.
// CASE A 01 
// CASE B 02 Routine questions that eat your time
"Does insurance cover this?", "Do you have parking?", "What does a first appointment cost?" — thirty times a day. HeldChat answers, you focus on your core business.
// CASE C 03 Pre-qualification instead of lead junk
HeldChat asks what the person actually needs — before the conversation lands with you. You get pre-qualified inquiries, not business-card collectors.
[ What runs under the hood ]
The pipeline that avoids hallucinations.
Generic chatbots invent answers when they're unsure. For a business that's the worst possible behavior. HeldChat works with a five-stage pipeline that prevents exactly that.
1
Conformity check
Input is checked for spam, manipulation, and off-topic.
2
FAQ match
Frequent questions answered directly from vetted FAQ dataset — no AI generation.
3
RAG
For new questions, HeldChat searches your content (website, documents) for matching context.
4
LLM response
The language model formulates the answer — grounded in the found context, not in training data.
5
Output guard
Before sending, the answer is checked for hallucinations and false claims.
What can't be answered is honestly declined — with a referral back to you. Better "I can't answer that — let me connect you" than an invented answer.
[ Swiss compliance ]
Where your data lands — and where it doesn't.
HeldChat is built for the Swiss market, not American product re-hosted on Swiss servers. That's a difference.
✓
Hosting in Switzerland
Servers in Swiss data centers. No data transfer to the US without an explicit processing agreement.
✓
Swiss DPA compliant
Meets the revised Swiss Data Protection Act (revDSG) since September 2023 with no extra configuration.
✓
Role-based access
You see conversations, you delete conversations. No one else.
✓
Audit trail
Every answer is logged — what was asked, what was answered, on what source material. Fully traceable.
[ Four tiers ]
Transparent, no sales theater.
Setup fee CHF 500–2,000 one-off — depending on the maintenance effort of the knowledge source.
With annual billing: two months free.
// TIER 01 100 conv./mo // Free
CHF 0
/ month
- ◆ 100 conversations / month
- ◆ 1 standard source (website crawl)
- ◆ Heldwerk branding visible
- ◆ Community support
Ideal for: first try-out, very small practices
Request demo → Recommended 
// TIER 02 1,000 conv./mo
// TIER 02 1,000 conv./mo // Starter
CHF 49
/ month
- ◆ 1,000 conversations / month
- ◆ 5 sources (texts, documents, FAQ)
- ◆ Custom branding
- ◆ Email support
Ideal for: owner-run service businesses
Request demo →
// TIER 03 5,000 conv./mo // Professional
CHF 149
/ month
- ◆ 5,000 conversations / month
- ◆ 25 sources, automatic re-indexing
- ◆ Lead pre-qualification & forwarding
- ◆ Priority support
Ideal for: established SMEs with customer contact
Request demo →
// TIER 04 Unlimited // Enterprise
From CHF 399
/ month
- ◆ Unlimited conversations
- ◆ Unlimited sources
- ◆ Custom integrations (API, webhooks)
- ◆ Personal support, SLA
Ideal for: growing companies, multiple locations
Send inquiry →[ Application examples ]
Where HeldChat works especially well.
// INDUSTRY A 01 Physiotherapy & practices
Insurance questions, referral logic, appointments, availability. Patient data stays protected — the bot answers general questions, not medical details.
More for physiotherapy →
// INDUSTRY B 02 Accounting & consulting
Tax and invoice questions, appointment requests, fee structures. Clearly bounded — complex advice forwarded to you.
// INDUSTRY C 03 Services & trades
Availability, service areas, price ranges, deployment conditions. Routine out, you focus on jobs.
[ Common questions ]
What you're probably going to ask next.
[ FRAGE 01 ]
How long does setup take?
+ −
[ FRAGE 01 ]
How long does setup take?
Standard case: two weeks from contract to go-live. More complex sources (many documents, multilingual content) take longer.
[ FRAGE 02 ]
What happens if HeldChat says something wrong?
+ −
[ FRAGE 02 ]
What happens if HeldChat says something wrong?
The output guard filters out most wrong answers. What gets through, you see in the dashboard and can correct — the correction flows immediately into future answers.
[ FRAGE 03 ]
Can I use HeldChat on an existing WordPress site?
+ −
[ FRAGE 03 ]
Can I use HeldChat on an existing WordPress site?
Yes. HeldChat embeds with a JavaScript snippet — works on WordPress, Shopify, Squarespace, Wix, and any custom website.
[ FRAGE 04 ]
What if I want to cancel?
+ −
[ FRAGE 04 ]
What if I want to cancel?
Monthly cancellable on Starter and Professional. On Enterprise, after the contract term. No data hostage situation — all conversation data exportable.
[ FRAGE 05 ]
Which languages does HeldChat support?
+ −
[ FRAGE 05 ]
Which languages does HeldChat support?
German (Standard German, Swiss German in understanding). English and French are in preparation.
Request a demo.
In thirty minutes I'll show you HeldChat live — with examples from your industry. No sales pressure. If it fits, we make a plan. If not, you hear it honestly.
Request demo →